Raintree Montessori (“we”, “us” or “our”) takes the privacy of our client’s personal data seriously. In compliance with Singapore Personal Data Protection ACT (PDPA) 2012, we are committed to implementing policies, practices and processes to safeguard the collection, storage, usage and disclosure of personal data you provide to us.
This Privacy / Data Protection Policy (“Policy”) will enable you to learn more about the ways in which we collect, use, disclose, process, and retain your personal data. The policy also indicates the types of measures that we take to secure these data and how you can contact us to update them.
PDPA defines “Personal Data” as data, whether true or false, about an individual who can be identified (i) from that data, or (ii) from that data and other information to which we have or are likely to have access.
Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.
We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorized representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
How We Collect Your Personal Data
We generally collect your personal data via one or all of the following ways:
● When you communicate and interact with our staff, via any avenues
● When you request that we contact you, or that we include you in our mailing list(s)
● Register your interest to enroll your child at our centre
● Submission of application form to ECDA for enrolment and subsidy approval
● Communication of administrative matters relating to you or your child
● Provide us your contact information through our website
● When you provide your personal data to us upon seeking to access our premises and properties, including where your image is captured through the use of any cameras or CCTV system on our premises and properties or at any event organised by us
● Submission of your resume or job application to us for employment purposes
● Feedback from you to us
● When you provide your Personal Data to us for any other reasons
Types of Personal Data that We Collect About You
● Child / Parents / Guardians personal details
● Personal Contact Details
● Student’s Preferences
● Student’s Medical Details / Health Information
● Photos & Videos Footage
● Job Applicant’s Personal Details
Collection, Use and Disclosure of Personal Data
We collect and use your personal data to allow us to provide services that meet your needs, and to customise and improve our services. We only collect personal data that we consider reasonably necessary for achieving these purposes. Depending on your relationship with us, we may collect, use and/or disclose your Personal Data for one or more of the following purposes:
a) Verifying Child / Parents / Guardians identity
b) Registration / Enrolment for student
c) Maintaining student / waitlist records
d) Managing your relationship with us
e) Complying with legal obligations and regulatory requirements
f) Academic purposes
g) Notifying parents/guardians about services and special events and programs
h) Communicating with students, parents, guardians, website visitors
i) For audit, administrative and emergency purposes
j) Processing of payments and related services
k) Preventing, detecting, and/or investigating error, fraud, crime and criminal activity
l) Monitoring the movement of visitors to our physical premisesm) Distributing of photos / videos relating to centre activities
n) Marketing and promotional materials
o) Responding to feedback and inquires
p) Processing of job applications and recruitment
q) For any other purposes relating to the purposes stated above, or which may be notified and consented by you on or before collection or use of the data
Sharing with and Disclosure of Personal Data to Third Parties
Your personal data will not be shared or disclosed to third parties, except to the following parties
or organisations to fulfil our services to you:
a) Banks / Financial Institutions
b) Regulatory authorities or other government or public agencies
c) Necessary external vendors
If there is a need for us to transfer your personal data to another country, we will ensure that the standard of data protection in the recipient country is comparable to that of Singapore’s PDPA. If otherwise, we will enter into a contractual agreement with the receiving party to accord similar levels of data protection as that in Singapore.
Manage the Collection, Use, Disclosure and Storage of Your Personal Data
We take our responsibilities under the PDPA seriously and take reasonable precautionary steps to protect and store your Personal Data. We are committed to implementing policies, practices and processes for data protection that comply closely with the PDPA obligations. These are elaborated in the rest of this Policy document.
a) Obtaining Consent
Prior to collection, use or disclosure of your personal data, we will inform you of the purpose why we are doing so. When you voluntarily provide us with your personal data, you are deemed to have provided us with the necessary consent to collect, use, disclose and share with relevant third parties. We will not collect additional personal data that is unnecessary for the stated purpose.
b) Withdrawing Your Consent
If you have provided us consent to collect, use, disclose and otherwise process personal data about you, you may withdraw that consent at any time. You should provide us with reasonable advance notice of your withdrawal of consent. We will process and notify you of the likely consequences of your withdrawal of consent (ie, without your personal contact information we may not be able to update you on our future services).
Your request for withdrawal of consent can take the form of an e-mail or letter to us.
Accessing and Making Correction to Your Personal Data
Under PDPA, you may contact us in writing to request for the personal data that we possess about you and how we have, or may have, used or disclosed within a year before the date of your request.
You may also request to correct an error or omission in the personal data we possess about you. Unless we are satisfied on reasonable grounds that a correction should not be made, we will correct the personal data as soon as practicable. We will try to respond to your request within 30 days and will advise you if a processing fee is necessary before proceeding.
Before consenting to your request, we may need to authenticate your identity by checking against identity card number or other legal identification document.
When you visit our website, we may automatically track certain information based on your navigation records on the Website for purposes of understanding of our users’ demographics, interests, and behaviour to better understand, protect and serve our users in general and you in particular.
We may also use “cookies” on certain pages of the Website to promote trust and security, help analyse our web page flow and measure promotional effectiveness.
“Cookies” are small files stored on your hard drive that contain information that assist us to learn about you or gather statistical data. Cookies can also help us provide to your information that is targeted to your interests. Most cookies are “session cookies”, meaning that they are automatically deleted from your hard drive at the end of a session.
You are always disable cookies via your web browser, although in that case you may not be able to use certain features on the Website.
Managing and Protection of Personal Data
We will take reasonable and appropriate measures to ensure your Personal Data are reasonably accurate, complete, and updated. It is important that you update us if there are any changes in your personal information (ie. Home address and contact number).
We have implemented security arrangements and steps to protect your Personal Data from unauthorised access, collection, use, disclosure, or similar risks. We have internal protocols to maintain the confidentiality and integrity of your Personal Data, and will only share, use and disclose to authorised personals.
Third party intermediaries that handle and maintain your Personal Data on our behalf will be bound by contractual data security arranges we have with them. We will require them to provide sufficient guarantees and steps to ensure compliance with technical and security measures.
Retention of Personal Data
Under our retention policy, we will not retain any documents containing your personal data when it is deemed to be no longer necessary for any legal or business purposes. All related documents (ie physical and electronic) will be destroyed / disposed in a secure manner.
However, it is important to note that certain retention periods are dependent on statutory or regulatory requirements.
Notification of Changes to Policy
We may update our Data Protection Policy from time to time without prior notice to you. Kindly revisit this page periodically so that you are aware of any changes or updates. Changes to this Policy are effective when they are posted on this page.
If you have any questions about this policy or complaints, please feel free to contact our Data Protection Officer via email.
Please provide us with the following details when contacting us:
● Your full name
● Contact information
● Description of your inquiry or complaint